How to include a customer satisfaction feedback after a form is submitted?

Abhijith

We have developed a form recently for our Business scenario and we would like to add in a feature. I am not sure if it is existing as of now in Smartsheets.

We need to send the user who submitted the form to fill an Satisfaction from scale of 1-5 along with smiles.

May I know how can this be done?

Andrée Starå

Hi @Abhijith

I hope you're well and safe!

As long as the submitter either adds their email when submitting or if the form is set to that, they have to be logged in to access the form, we can collect their email and then use that with a workflow that triggers an update request or an alert with another form.

Make sense?

Would that work/help?

I hope that helps!

Be safe and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Abhijith

https://community.smartsheet.com/discussion/comment/309018#Comment_309018

Hello Andree,

I am good and thanks for asking, I hope that you are well.

Thanks for the response.

Okay, This has to be done in a new form and adding to this if I have to add the symbols in the form like Smiles version ( 🙂 - Good ; 😐️ - Neutral ; 😡 - Bad).

Is it possible to add something like this in the form, I have check few samples but none of them look like this.

Regards,

Abhijith

Andrée Starå

Hi @Abhijith

I hope you're well and safe!

How did it go? Did you manage to get something set up?

I hope that helps!

Have a fantastic weekend & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD