Is anyone else having their smartsheet refresh itself anywhere from around 2 to 6 minutes on its own

Timothy French

I am having an issue today with myself and multiple users where a smartsheet that is open in a tab, active or not, will self refresh anywhere from every 2-6 minutes. Even if it is in current use, such as typing in a cell. It is maddeningly annoying and I cannot currently see a reason as to why. We have a few different web browsers at play, as well as hard wired and Wi-Fi. I am not seeing a common connection except smartsheet at the moment.

I was able to catch it once and it had a message that the smartsheet session was no longer active.

DSI_1

Yes, my whole company is having this issue and it just started today. I have a help ticket into SmartSheet support but I have not heard back yet. I am thinking it may be everyone? I have heard from at least 8 users on multiple sheets.

2021-11-04_9-54-00 notice 1.jpg

DSI_1

Yes, my whole company is having this issue and it just started today. I have a help ticket into SmartSheet support but I have not heard back yet. I am thinking it may be everyone? I have heard from at least 8 users on multiple sheets.

2021-11-04_9-54-00 notice 1.jpg

Timothy French

Thank you DSI_1! At least we know it is not just us. Also put in a ticket. Hopefully they can address it soon.

eLouis

@DSI_1 @Timothy French Did you end up figuring out what the issue was? We are experencing the same situation currently....

Tks

Patrick Hack

This was an issue last Wednesday the 24th and reported as resolved that evening. I had the same issues again on Friday and submitted a case to support. Have not heard back from them since, but it does appear to still be an issue, unfortunately.

Genevieve P.

Hi @eLouis and @Patrick Hack

It sounds like you may be experiencing the issue that's identified in this status report, here.

Please see this other Community post: Smartsheet: Customers intermittently being logged out with a session timeout.

Thanks,

Genevieve