Is anyone else having their smartsheet refresh itself anywhere from around 2 to 6 minutes on its own
I am having an issue today with myself and multiple users where a smartsheet that is open in a tab, active or not, will self refresh anywhere from every 2-6 minutes. Even if it is in current use, such as typing in a cell. It is maddeningly annoying and I cannot currently see a reason as to why. We have a few different web browsers at play, as well as hard wired and Wi-Fi. I am not seeing a common connection except smartsheet at the moment.
I was able to catch it once and it had a message that the smartsheet session was no longer active.
Best Answer
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Yes, my whole company is having this issue and it just started today. I have a help ticket into SmartSheet support but I have not heard back yet. I am thinking it may be everyone? I have heard from at least 8 users on multiple sheets.
Answers
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Yes, my whole company is having this issue and it just started today. I have a help ticket into SmartSheet support but I have not heard back yet. I am thinking it may be everyone? I have heard from at least 8 users on multiple sheets.
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Thank you DSI_1! At least we know it is not just us. Also put in a ticket. Hopefully they can address it soon.
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@DSI_1 @Timothy French Did you end up figuring out what the issue was? We are experencing the same situation currently....
Tks
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This was an issue last Wednesday the 24th and reported as resolved that evening. I had the same issues again on Friday and submitted a case to support. Have not heard back from them since, but it does appear to still be an issue, unfortunately.
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Hi @eLouis and @Patrick Hack
It sounds like you may be experiencing the issue that's identified in this status report, here.
Please see this other Community post: Smartsheet: Customers intermittently being logged out with a session timeout.
Thanks,
Genevieve