Is anyone else having their smartsheet refresh itself anywhere from around 2 to 6 minutes on its own

I am having an issue today with myself and multiple users where a smartsheet that is open in a tab, active or not, will self refresh anywhere from every 2-6 minutes. Even if it is in current use, such as typing in a cell. It is maddeningly annoying and I cannot currently see a reason as to why. We have a few different web browsers at play, as well as hard wired and Wi-Fi. I am not seeing a common connection except smartsheet at the moment.

I was able to catch it once and it had a message that the smartsheet session was no longer active.

Best Answer

  • DSI_1
    Answer ✓

    Yes, my whole company is having this issue and it just started today. I have a help ticket into SmartSheet support but I have not heard back yet. I am thinking it may be everyone? I have heard from at least 8 users on multiple sheets.