Alert Someone Notifications not Working

Natalie W.

Hi!

I am running into an issue where my 'alert someone' notifications are not sending.

I have a column that is formatted as a contact list, and my automation is set up to alert the email chosen in that contact list. However, the emails are not being sent. When I test it with myself, I DO receive the alert via email, when I test it with any other emails in the list, they do NOT receive the alert.

I have gone into personal settings and ticked ' Include my changes in sheet notifications' and I have gone into the cog in the automations window and ticked 'Unrestricted' .

Any advice would be much appreciated :)

Natalie

hollyconradsmith

Hi @Natalie W. ,

First, make sure the permissions are set properly for your sheet. https://help.smartsheet.com/articles/2476586-control-who-is-notified-about-alerts-and-requests#:~:text=In%20the%20upper%2Dright%20corner,Smartsheet%20previously%20will%20be%20notified.

Next, I have had this issue in the past with sheets that had proper permissions set. To remedy, I disabled the original workflow and then duplicated it. For whatever reason, the new workflow worked.