I Can't Copy/Paste text out of an Automation. Anyone else?

Nik Fuentes

I've discovered an infuriating bug (?) or complication with dealing with automations in smartsheets.

I have a variety of automations in a key sheet that have email alerts for certain contacts. in these emails I have a link, specifically to a dynamic view but that is irrelevant, that I am trying to copy out of the body of the email and into a separate document. I can highlight the link and copy it, either by using ctrl+c or by right-clicking for the dropdown and selecting 'copy', but when I go to paste it [again using either meathod], all I get is the previous thing I'd copied. I went back and paid close attention when doing the copying and found that the act of selecting copy [by either means] deselects me out of the text box, undoing my highlighting and therefore, I think, copying nothing.

Is this just a me thing or a known complication with text in automations? I've been having this problem for a few days now and restarting my computer doesn't seem to help. Frankly, I'd be happy with confirmation that other people are having a similar problem, as I can work around it.

Thanks.

Jeff Reisman

@Nik Fuentes

I think this may be an issue with your email application. I'm using Outlook 365 and can Ctrl-C/Ctrl-V the entire body of Smartsheet notification emails out with no issues.

Some companies may lock down this functionality for security purposes.

Jeff Reisman

@Nik Fuentes

I think this may be an issue with your email application. I'm using Outlook 365 and can Ctrl-C/Ctrl-V the entire body of Smartsheet notification emails out with no issues.

Some companies may lock down this functionality for security purposes.

Nik Fuentes

@Jeff Reisman I see. I'm using Microsoft Edge, which I don't think Smartsheets likes very much in general. I'll experiment, thanks!

Jeff Reisman

https://community.smartsheet.com/discussion/comment/315648#Comment_315648

Have you been seeing issues with Edge? Our network/PC overlords prevent us from auto-updating Chrome through Chrome, so I've been using (the Chromium-based) Edge more and more for Smartsheet. Aside from the occasional memory leak, I've been impressed with its handling of Smartsheet.

Nik Fuentes

https://community.smartsheet.com/discussion/comment/315650#Comment_315650

Beyond the aforementioned memory leak, I have the occasional problem where all my smartsheet tabs will conk out all at once and continue to re-kill themselves until I restart my browser. Not sure if that's memory leak related, or not but I've never had this problem on chrome. Then again I could never have so many tabs open on chrome so I guess everything's roughly evened out.

Jeff Reisman

https://community.smartsheet.com/discussion/comment/315655#Comment_315655

I have the same issue from time to time, usually happens when I have a lot of tabs open in both Edge and Chrome plus a bunch of Excel windows and emails, etc. You're not alone! But as far as how it handles Smartsheet's usability, I have no problems there.