Free Users Permissions on a Pro Account

Dee.M

I have a Pro account and I have shared a sheet with an unlicensed / free user.

Whilst I have given them editor - cannot share permissions, they can only view the sheet.

Do you need a licence on a pro account in order to edit cells, add attachments and comments to rows?

Find more posts tagged with

Accepted answers

All comments

Genevieve P.

Hi @Dee.M

Yes, you are correct: in a Pro Plan, collaborators will need a license on your account in order to edit a sheet.

Here's an article that goes through this in more detail: Sharing and widgets in the Pro plan

Cheers,

Genevieve

Kamil_Mazur

Hi Genevieve,

I have similar issue as Dee.M.

Could you explain me what it the reason to have a pro-plan if each ediot need to have additional licence?

In the desciption of PRO-Account is writen - "Max of 10 users".

What these 10 users are able to do? As for now I see no diference between PRO and FREE account.

I have just one simple sheet that I want to share with my co-workers and paying for each person (5-6) have no sense. (7x6euro =42 euro).

I would be thankful for your reply.

Genevieve P.

Hi @Kamil_Mazur

Pro plan accounts are a great way to get started in Smartsheet and use the platform as an individual, or with a small number of internal collaborators. The 10 users you referenced are the maximum of 10 licensed users that you can set up in your Pro Plan. Keep in mind that you can share your sheet with Viewer permissions to anyone, but if you need those co-workers to edit content then they'll need a license in your plan as well.

Business and Enterprise plans are the plans best suited for multi-user collaboration. They have unlimited number of collaborators on sheets and enable both free members and licensed users on different plans to edit content.

The Pricing Page has a break down of the benefits of all plan types (under the button "Complete Features List"), including the difference between the Free plan and Pro plan, as well as Business and Enterprise:

https://www.smartsheet.com/pricing

Cheers,

Genevieve

Kamil_Mazur

Thank you for your response.

However in such a case Smartsheet is to expensive just for one small project.

Heather White

How does one create an account that isn't limited to a 7 or 30 days trial when you share a sheet with them? I cannot find any work step instructions on setting up an account so they can always view and edit the shared sheet even though they do not have a licensed account. @Genevieve P.

Genevieve P.

Hi @Heather White

If you're on a Business or Enterprise plan, you can publish a sheet with Editor permissions to enable anyone to edit it without needing to sign in to Smartsheet or have an account.

Here's more information: https://help.smartsheet.com/articles/522078-publishing-smartsheet-items

Otherwise, you can share a sheet directly to an email address. Then yes, that user will need to create a Smartsheet account and login. They may choose to start a trial if they have never used Smartsheet before, however once the trial ends, their account will stay accessible! See: https://help.smartsheet.com/articles/529590-smartsheet-free-trial-faqs

On the User Subscription Model, you can choose if you want this user to be a Member of your plan or an external Guest.

Cheers,
Genevieve

TAdamsPPL

further to your answer above, we have 4 pro licences, (and we don't intend to increase or upgrade), we want to share the sheet with other members of our organisation to allow editing of cells (max 10 as per the proplan) but, while we can share the sheet with editing to external parties, our internal users only have view access? is that correct?

Genevieve P.

Hi @TAdamsPPL

On a Pro Plan using the Legacy model of licensing, users need a paid license in order to edit cells in a sheet. This includes internal or external parties.

Here's more information: https://help.smartsheet.com/articles/2482496-sharing-and-widgets-in-the-pro-plan

As an alternative, you can send Update Requests where the email address has a form they can fill in to update a sheet. See: https://help.smartsheet.com/learning-track/smartsheet-intermediate/update-requests

Cheers,
Genevieve

Sign in to join the conversation!

Quick Links

Component react.discussion.discussions had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, sort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.