Workflows not functioning after Smartsheet copy

edited 01/31/22 in Smartsheet Basics

I created a copy of a Smartsheet that already had Workflows set up. My auto-emails are not sending from this new copy as they were from the original. The settings are the same and each automation is enabled. I even tried deleting and re-adding the recipients but it's still not working. Why could this be happening and how can I fix it?

Best Answer

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi @HeatherF

    The first thing I would check is the Sheet-Level Automation Controls (the permissions for this specific sheet when it comes to Automations).

    You can find this in the small gear icon in the top right corner of the Workflow window. See: Control Who Is Notified About Alerts and Requests

    If this isn't the issue, would you be able to post screen captures of your copied source sheet, along with the workflow configurations (but please block out any sensitive data)?