Cannot find new address for a contact from an automation or sheet
We did not want emails to go to external contacts, so "tricked the system" by creating contacts with the same internal email address:
Contact 1 : [email protected]
Contact 2: [email protected]
Recently, smartsheet blocked this approach and does not let us create multiple contacts with the same email address. Has anyone else noticed this?
Our Problem: We can change Contact 1 and Contact 2 addresses in order to create a Contact 3 with the [email protected] address BUT when we try to add Contact 3 as a recipient in an automation or a contact in a Sheet, the automation only finds Contact 1 with the original address of [email protected]
How can the contacts information be updated in "my contacts" but not available in an automation or contact column?