How can I find which automation is sending a particular email?

sam.tocco

I took over as the admin for our companies Smartsheet portal. We have some folks receiving an email from one of the automations but there is no link I can see in the email to the sheet the automation is on. There is an ID at the bottom of the email. And an unsubscribe which did not tell me what sheet it was on. Is there a way to track where it came from by that ID at the bottom?

Andrée Starå

Hi @sam.tocco

I hope you're well and safe!

If you haven’t already, I recommend reaching out to the Smartsheet Support Team to see if they can identify which one it is.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Andrée Starå

@sam.tocco

Excellent!

Happy to help!

Let me know how it goes!

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ChrisMcG

Inside the "manage workflow" dropdowns, you can click on the Edit button- The automation emails should be visible at the end of the workflow.

sam.tocco

Thank you....but what if you don't know which workflow on which sheet is sending the email. We have several hundreds of sheets and workflows I would have to click through one at a time. Is there a way to identify which workflow is sending the email?

To add, the email is blank so no way to figure it out by what is in the body of the email. So my assumption is someone was messing with a workflow and did not finish setting it up but it is running and sending the emails.

Andrée Starå

Hi @sam.tocco

I hope you're well and safe!

If you haven’t already, I recommend reaching out to the Smartsheet Support Team to see if they can identify which one it is.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

sam.tocco

Thank you Andree.....I will reach out the the support team today.

Kind regards,

Sam Tocco

Associate Dir. of IT Planning & Development

Florida Cancer Specialists

Andrée Starå

@sam.tocco

Excellent!

Happy to help!

Let me know how it goes!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!