Data Shuttle Offload error: "Processing Error"

Schmic52

Hi, I have created a offload workflow that always gives this error message: "Processing Error" and I have no clue what to do:

I have Admin rights on the Smartsheet (not owner)

I export only one row into excel

The save location is google drive

File name is ME2L_Import

I have no Filters active

I run the job on schedule

The Primary Column is always empty (if this matters somehow)

Any hint where I could start to investigate what is wrong?

Best regards

Christoph

Genevieve P.

Hi @Schmic52

Is it possible this is due to either your network connection or a browser issue? Here's a Help Article with some troubleshooting steps.

If all of your other workflows are running as expected and you've tested other browsers, I would recommend reaching out to Smartsheet Support with a screen recording (or multiple screen captures) that show all tabs of how you built this workflow, the source sheet, and the destination. They'll be able to troubleshoot this with you in a private channel where you can share more details.

Thanks!

Genevieve