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Disable License Request Features



  • Christos
    Christos ✭✭✭
    edited 08/17/23

    I agree with all previous comments. These are all valid comments and a source major pain points.

    Please remove the Request License "feature".

    Has anyone received a response from SS on this request?

  • Tobias Krause
    Tobias Krause ✭✭✭✭

    Agree with all comments above!

  • I agree with this. Most of our users do NOT need a full license. I understand the profit perspective for SS, and go ahead and leave it on by default. I don't mind flipping a toggle to turn off the "nag" banners for my users. But every time I share a sheet out, even to a user that will never do anything but view the artifact, they click on the request a license button that you so prominently display. I waste time disapproving the request, they keep seeing the nag screen, and as someone else mentioned, some users get upset that we don't issue them a license they don't need because they look at it as if we are keeping them from capabilities that we know they don't need.

    I fully understand who needs a license and who doesn't, making me decline every single request is a waste of my time and theirs.

  • This is total nonsense, it is absolutely necessary to be able to block license applications because we work with externals and I do not want to waste my time explaining to everyone why they do not have a license.

    This is surely a marketing trick for you but a very big problem for us to manage.

  • I fully support this request! Many of our internal users don't understand all they can do with a free license vs. paid.

    As a workaround to receiving many license requests, I configured a custom "License Request Screen" which directs users to a SharePoint page. On this page we explain the difference between a paid and free license... essentially trying to down-sell our users on the fact they don't need a paid license.

  • I agree with the other posters to remove the "request full license" hyperlink. It's pretty clear to corporate users that if they want a license for software they need to request it from their IT department. They can do that by email and don't need to go through Smartsheet to do so.

    Another downside to this messaging is that when presenting a sheet to a customer, it gives the perception that you're using less-than-full-featured free software and are too cheap to pay for a license (which they may not realize isn't necessary).

  • jzadra
    jzadra ✭✭✭

    This is a big issue for my company as well. Most users don't need a license, and the automatic requests are wasteful and confusing.

  • Erinkb
    Erinkb ✭✭
    edited 11/01/23

    Every time I go into a new sheet or click back into an existing, this pop up always comes up and I cannot click anything else in the sheet until I "X" out of the Request License. It is causing smart sheet not to be streamlined and is extremely frustrating to have to close out of this popup literally hundreds of times a day. If there could be a way to disable this, it would be extremely helpful. Thank you!