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Disable License Request Features

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  • Can it be possible to have a configuration option to remove the "Request License" button?

    It creates confusion with our users as they are requesting licenses that are not needed. This causes extra work for our admins to sort out what license requests are valid and which ones are just noise.

  • Hello!

    To maybe put a different spin on the ask (I'm not sure, this thread is way too long), if the button cannot be disabled, can the link it goes to at least be customized? We have an internal ticketing software for license requests, and if the license request button could redirect there instead of creating a request in SS, that would be super helpful to us.

    I know this functionality is possible because the same functionality exists for adding domains to the whitelist for access management inside Smartsheet.

    Obviously this button is just a money grab, but for many larger organizations we manage licenses through the SCIM automation, so this button is clearly only preying on smaller orgs. Adding this functionality only to the enterprise level would make sense (and allow the preying to continue).

  • Julie Becker
    Julie Becker ✭✭✭✭✭
    edited 02/04/25

    As others have mentioned MANY times in this long thread, we are NOT asking Smartsheets to Remove the Sales pitches in their program, we are SIMPLY ASKING you to ADD a Toggle On 🟢 / Off ⚫️ Button for your PAYING 💸 customers who you have already locked us in with $$$$$$$ Contracts. These Marketing Banners / Notifications are NOT for EXISTING $$$$$ Paying Customers, therefore, please provide us with that option to turn those features on/off or the ability to manage for our OWN internal purposes as "YOU" Smartsheets are creating more enemies and forcing longtime clients/customers to take their business elsewhere. As others stated, its NOT that hard to create (any of your Software Engineers, can do this as its basic programing)

    You 🏆️ WON that match with all of us 🤑 paying customers (we signed ✒️ up & pay you rediculously large amounts of 💸💰️$$), now please STOP 🛑 rubbing it in our faces asking our users / employees (Who are most likely on that paid plan already) to click on your sales pitches.

    Julie Becker ☠️

    Construction Project Engineer / Coordinator & Software Program Oversight Mgr. 😉

    Successful People Are Not Gifted; They Just Work Hard, Then Succeed On Purpose‼️