Shared Dashboard is asking viewer for a password

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Desire
Desire ✭✭
edited 07/22/22 in Smartsheet Basics

Hi, I shared my dashboard with someone with viewing permissions only. The viewer does not have a Smartsheet license. When he's trying to open it, Smartsheet is asking for a password. Thanks

Answers

  • Mike TV
    Mike TV ✭✭✭✭✭✭
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    @Desire

    They don't have to be a licensed user but I believe they would still need to create a SmartSheet account possibly. I have to send the Admin for our Licenses names and emails all the time to have them be given invites to register for a free account so our sheets will work.

  • Desire
    Desire ✭✭
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    Hi Mike,

    Thanks for your feedback, but I am confused as we often share with view only permissions, and I've never had to request admin to load anyone to only view.

  • Mike TV
    Mike TV ✭✭✭✭✭✭
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    @Desire

    Maybe they've registered for SmartSheet before and it's recognizing their PC which could be why it's prompting for a password. I've never had anyone report a password prompt on a dashboard but we usually don't share those outside of our organization.