How does a record in a sheet from a form submission just disappear?

DesireeJones ✭✭✭✭✭
edited 09/26/22 in Smartsheet Basics


I designed a request form for a team that included a copy of the submission to be sent to the submitter's email once the request was submitted.

The submitter submitted a request, received a copy of the submission, but there was no record of the submission in the backend sheet that is connected to the form.

I looked into the activity log and there was (1) no record of the submission and (2) no record of the submission being deleted.

Has anyone else had this issue? This is the first time that it has happened and I am worried that it won't be the last.

Thank you!