How to troubleshoot workflows deactivated due to an infinite loop?

sarah.wheeler
sarah.wheeler ✭✭
edited 10/18/22 in Smartsheet Basics

The system notification that I get is not helpful at all. How do I figure out what I need to change to make my automations work?

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Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @sarah.wheeler

    Can you explain a bit more about your current set-up?

    I would personally check the Trigger for this workflow, and then the Action.

    • Is the Trigger something that could be continuous, based on another workflow or action in your sheet?
    • Is the Action something that will trigger another workflow? If so, what does that workflow do, and could that cause a trigger in the current flow?

    If you're still having trouble finding the cause, we'd be happy to help. Please post screen captures of your current workflow and sheet set-up, explaining what it is you're looking to achieve, but block out sensitive data.

    Cheers,

    Genevieve