Free User can't modify sheet
Hi All,
I have shared a sheet with an unlicensed use with the role as "Editor - Can Share", but it can only access to the sheet in Only View mode and it cannot edit. What i'm doing wrong?
Thank you in advance,
BR
--Dennys
Answers
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Hi @Dennys
I hope you're well and safe!
Which Smartsheet plan do you have?
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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@Dennys Any chance the link they are using takes them to a view-only URL?
Otherwise I would suspect an issue with the email address used to login. (If the person can see anything it means that they were given access - perhaps a different email address than the one you just shared has view access?)
Have you created a user account for them within your account? Check that the user logged into SmartSheet.
dm
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Hi All,
thanks for the quick response.
I have a Pro Plan.
This is a test user with my personale email that i've invited without a license.
With this user i can see the shared sheet :
The message in blue banner says: You have a limited acces to SmartSheet. Request a license to have a full access.
When i open the file with the same free user:
It says only View.
This is how it has been shared:
Editor - Can Share.
Hope this will help you to find what i'm doing wrong.
Thank you all
BR
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