Free User can't modify sheet

Dennys

Hi All,

I have shared a sheet with an unlicensed use with the role as "Editor - Can Share", but it can only access to the sheet in Only View mode and it cannot edit. What i'm doing wrong?

Thank you in advance,

BR

--Dennys

Andrée Starå

Hi @Dennys

I hope you're well and safe!

Which Smartsheet plan do you have?

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Dale Murphy

@Dennys Any chance the link they are using takes them to a view-only URL?

Otherwise I would suspect an issue with the email address used to login. (If the person can see anything it means that they were given access - perhaps a different email address than the one you just shared has view access?)

Have you created a user account for them within your account? Check that the user logged into SmartSheet.

dm

Dennys

https://community.smartsheet.com/discussion/comment/350730#Comment_350730

https://community.smartsheet.com/discussion/comment/350729#Comment_350729

Hi All,

thanks for the quick response.

I have a Pro Plan.

This is a test user with my personale email that i've invited without a license.

With this user i can see the shared sheet :

The message in blue banner says: You have a limited acces to SmartSheet. Request a license to have a full access.

When i open the file with the same free user:

It says only View.

This is how it has been shared:

Editor - Can Share.

Hope this will help you to find what i'm doing wrong.

Thank you all

BR