Workflows not working after making changes to the sheet and/or workflow

ChristineN

Hi!

I have been using a SmartSheet with multiple workflows for quite a while and noticed that the workflows are not triggering anymore after I have made either a change to the sheet or changed something in the workflow. How is this possible and how can I get them to work again?

I have tried duplicating the workflow but it didn't help.

Thank you!

Christine

Samuel Mueller

@ChristineN They way this is set up will only run if a new row is added. Change the trigger to "When Rows are Added or Changed"

ChristineN

Hi Samuel, I have not changed this part of the workflow and I definitely don't want this triggered anytime there is a change in a row since there are more steps after this one. I just noticed that apparently all other steps after the first in this workflow run well, only this very first one doesn't. Any other suggestion? Thank you!

Samuel Mueller

@ChristineN can you explain what you are trying to do? The workflow you shared will only run when a brand new row is added.

When a row is added this workflow will send an approval request to whoever is listed.

Is that not what you are expecting to happen, or are you expecting more to happen?

ChristineN

Hi Samuel! I found a way to make it work again, thanks so much for following up!