Form submission not adding row to tracker
Hi all! I have a form that is suddenly not pushing the submission response to the tracker. It was working fine and then 10 minutes later it just stopped sending the information to the sheet.
I've tried creating a new form in case the original somehow was corrupted and same issue.
Other sheets/forms in our account are still working fine.
Anyone experiencing anything like this or know what might be wrong?
Answers
-
Hi @Kelly Gabel
I hope you're well and safe!
What happens when you try to submit it?
Have a fantastic weekend & Happy New Year!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
@Andrée Starå Happy New Year to you as well!
If a copy of the responses is requested, that comes through via email, but nothing whatsoever appears on the sheet itself. The form also shows as having only 1 submission even though we've put through multiple tests.
-
@Andrée Starå ooo, it appears there was just a significant delay in them coming through as they suddenly all appeared when I hit post comment here! LOL
-
Excellent!
Glad it's working again!
✅Please support the Community by marking your post with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 63.8K Get Help
- 410 Global Discussions
- 219 Industry Talk
- 457 Announcements
- 4.7K Ideas & Feature Requests
- 141 Brandfolder
- 136 Just for fun
- 57 Community Job Board
- 459 Show & Tell
- 31 Member Spotlight
- 1 SmartStories
- 297 Events
- 37 Webinars
- 7.3K Forum Archives