Dynamically Customize Alert and Request Messages with Placeholders

Shaine Greenwood
Shaine Greenwood Employee
edited 02/25/19 in General Announcements

Type double-curly brackets around the column name {{column name}} in the subject or body, along with any other desired text, when typing a custom alert message—either at the time of creating an alert rule or while editing an existing one.

For more information on this feature, see our help article: https://help.smartsheet.com/articles/2477796


  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭

    I can't seem to get this to do anything other than add {{ }} around the column name in the subject or body. I have read the help article, but can't seem to get this to do anything...


  • Hi Paul,

    I had to sign out and sign back in, then edit the subject and body on a rule today in order for it to work for me.

    Try going into your rule and deleting then re-adding the brackets.

    Refresh your browser and possibly sign out and back in to Smartsheet.

    If neither of those work, please reach out to our Support team so that they can troubleshoot further.

  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭
    edited 09/14/18

    That did the trick. Thanks!


  • baddams
    baddams ✭✭✭✭✭✭

    This is awesome.

  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭

    The more I use it, the more I love it.


  • Gopikrishna Mamidipudi
    Gopikrishna Mamidipudi ✭✭✭✭✭✭

    Do placeholders work in REMINDERS?

  • Sheryl P
    Sheryl P ✭✭✭✭✭✭

    I am having trouble with {{columnname}} today too.  I have support ticket open for other rule issues - I'm wondering if the dynamic fields is part of overall "Rules Issues"

  • Hi Gopikrishna—

    Placeholders work in reminders too!

  • Hi All—

    I'm closing this announcement to comments. If you have any questions about the dynamic placeholders feature, please start a new community discussion.

  • How can I use the Comments column in messages? I tried {{Comments}} and it doesn't work.

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Sudipto Chanda

    Unfortunately, it's not possible at the moment to use Smartsheet inbuilt comments feature as placeholders, but it's an excellent idea!

    Please submit an Enhancement Request when you have a moment

    As a possible workaround, you could either add the comments to another column or use a 3rd party solution to copy the last comment to a column.

    Make sense?

    I hope that helps!

    Be safe and have a fantastic week!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.