How can I retrieve deleted approval request email?

05/14/20
Answered - Pending Review

hi,

I have a work approval request flow that being used to our department for document approval process.

We have one manager who accidentally deleted the approval request email and we don't know how to retrieved it since it was gone in to the email deleted folder.

  1. Is there a way to retrieve an approval request email? how?
  2. Is there a way to make a cc list in an approval request email?
  3. Is the automation work flow email being logged to log history or has log history? where to find it?

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi,

    1. Unfortunately, I don't think it's possible.
    2. You could add other contacts to the Approval Workflow that would act as cc.
    3. You can see the that the Approval columns was changed and when.


    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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