No response from Smartsheet Customer Services, several months of trying!
We have made several attempts to contact customer services, 2 of whom we have had many hours initially trying to set up a workbook for our company. None of the efforts produced a working product. I will not name the 2 smartsheet employees here.
We are so disappointed with the wasted time, wasted money and lack of response now that Smartsheet has said they cannot produce what we want. We have given Smartsheet over 3,000 dollars (US) and had zero returns for this "investment".
We have emailed the 2 smartsheet employees with little to no response and no resolution, or even any attempt at a resolution.
Contact made on July 8th, June 13th, April 17th. Since April 17th we have had no response.
We expect a prompt response.
All the best, Jamie.