JIRA not triggering connection workflows

We are experiencing issues where changes in JIRA are not triggering the connection tool's workflows. When I look at the log, there are no errors. However, it says "Filter Row Finder" instead of "Sync To Smartsheet". When I manually force the workflows to run, they push incorrect changes back to JIRA instead of being updated by JIRA.


Has anyone else had this issue before?



  • IanN
    IanN Employee

    Hi Jeramy,

    It looks like you're already in contact and working with one of our Tier 2 Technical Support Specialists on this specific issue. If not though, please submit a new Support ticket here: https://help.smartsheet.com/contact and we'll be happy to look into this further with you. 



    Smartsheet Support