Add Ons and Integrations

Add Ons and Integrations

Ask questions about Control Center, Dynamic View, DataMesh, Pivot App, Calendar App, or WorkApps. Discuss connecting Smartsheet to your other systems with integrations such as Bridge, Data Shuttle, the Jira connector, and the Salesforce connector.

JIRA not triggering connection workflows

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edited 06/14/22 in Add Ons and Integrations

We are experiencing issues where changes in JIRA are not triggering the connection tool's workflows. When I look at the log, there are no errors. However, it says "Filter Row Finder" instead of "Sync To Smartsheet". When I manually force the workflows to run, they push incorrect changes back to JIRA instead of being updated by JIRA.

 

Has anyone else had this issue before?

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