JIRA not triggering connection workflows

04/18/18 Edited 12/09/19

We are experiencing issues where changes in JIRA are not triggering the connection tool's workflows. When I look at the log, there are no errors. However, it says "Filter Row Finder" instead of "Sync To Smartsheet". When I manually force the workflows to run, they push incorrect changes back to JIRA instead of being updated by JIRA.

 

Has anyone else had this issue before?

Comments

  • IanNIanN Employee

    Hi Jeramy,

    It looks like you're already in contact and working with one of our Tier 2 Technical Support Specialists on this specific issue. If not though, please submit a new Support ticket here: https://help.smartsheet.com/contact and we'll be happy to look into this further with you. 

    Thanks,

    Ian

    Smartsheet Support

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