I am trying to setup a "Stale" notification for a help ticketing system. When a support ticket (row) ticket has not been modified when compared to the current time and date in over an X amount of hours, then send a notification. I can compare two different date columns like this:
=Modified1 - [Created Date]1
But if I do this:
=today()- [Created Date]1
It does not calculate the time and uses only the number of days. So if it is a new ticket, and it sits there more then 2 hours without any attention, I want to have a notification sent. Decimal days are ok for the hours (an hour is 0.041666) but I cannot figure out a way to do this because there is no TIME function and is not a property of any of the day or date functions (at least that I can decipher).