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UPDATE REQUEST to EXTERNAL Emails

Problem statement:

We tried to send thousands of "Update Requests" to external email addresses using one Smartsheet as the source so that responses can be collated centrally.

This is to avoid sending an email to each external email or sending a blanket BCC email to the same addresses.

None of the External emails are shared to the sheet or included in the Global account security "Approved Email addresses" list.

Both Global security and the Automation on the sheet are set to "Unrestricted"

After triggering the Update request I received the email error "Not all recipients will receive *** target sheet*** notifications"

It appears the Unrestricted option does not work as I had anticipated.

I do not wish to share the Sheet with thousands of emails, or provide External emails with a view only or licence etc.

I am a System Admin for our Enterprise account.

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I believe my only option is to add thousands of emails to the Approved email list?  Can anyone recommend a solution?

I have raised a support ticket 03372427 as well to Smarthsheet but wanted to reach out to the community.

This type of notification is something we want to explore more thus allowing non Smartsheet users to provide us updated/timely information.

Any help advice would be appreciated.

 

 

 

 

Comments

Hi,

Could it be that you're reaching the limits? Are you sending thousands of requests at the same time?

More info: https://www.smartsheet.com/legal/limits-policy

Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Hi Andree

 

Thanks for the reply, in the end it turned out that the limit per day (500) was not the issue, but rather that the Approved Domain feature was enabled.

Once this was disabled and the Update Requested triggered again then the Sheet could send to the External email listed per row.

Smartsheet support essentially didn't recongise this as a blocker until late, my suggestion was that this be included in the help notes for other users.

Thank you