Smartsheet Basics
Smartsheet Basics
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Unable to log in
Can’t log in, keeps saying
This site cannot be reached
we have the internet & it is working with everything except letting us log onto smartsheet.com
Comments
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Hi Steve,
I just tried the app on mobile, and it works for me. I’ll try on my computer a little later and get back to you.
Added: Tested and it works!
Try Nathalie's suggestions, and if it still doesn't work, I would test on another computer.
Did you get it working again?
Have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi Steve,
Everything is working on my end. Try logging in via another browser or clear your cache or try incognito or private perhaps.
Hope that helps.
VAce Professional Services
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Hi Andee
I have the same problem - 7 of our 8 pc's at work can no longer access the Smartsheet website. I am told by SS support it's my problem and they can't help.
A very unsatisfying outcome.
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Hi Steve and David,
Which country are you trying to access from?
PC or Mac?
Does it work from another computer outside of work?
What does your IT department say?
Have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi David,
Just verifying that as per your other post on this subject, this has been resolved by you IT department. Glad things are working for you again!
Kind regards,
Gwyneth
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Hi Steve,
Issues of this sort are often the result of a DNS error. For more detail, please see this help article that includes details about how to troubleshoot this sort of thing:
https://help.smartsheet.com/articles/2478896-404-not-found-error-log-in-to-smartsheet
As Andre mentions, this may be something you need to work on with your IT department.
Kind regards,
Gwyneth
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We too have this issue. We are using Windows 10 and it occurs whether using Internet Explorer or Chrome. My previous Surface laptop (Windows 8) had the same issue, then was replaced with a new Dell 2-in-1 less than a year ago using a company-wide pc image for setup. None of the applications from my former laptop were copied to my new laptop; all were reinstalled. The message still appears often.
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Hi,
It sounds to me that it's probably an internal problem. What does your IT department say?
I hope this helps you!
Have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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