Anyone have experience in creating a Help Desk in Smartsheet? We are trying to find a solution to give our customers a way to reach out to us with issues (not necessarily IT-related) and have the ability to track each. Anyone have a template they could share? Thank you in advance!
I have a web form survey. New responses came in at the bottom of the list - perfect! However, I have sorted the form a couple different ways and now new responses come in at random rows instead of at the bottom. I am unable to revert it to the original way it was sorted (by date). Is there a way to do it without adding a…
I have colaberator that say they can add a row but can not add a column to a sheet... Can this be done or is this a restriction?
Why after i put the actual date on a task before the "planned date",it keeps sending me the reminder for this task although i already did it. Also ,why after pluging an"actual start date " it doesnt update the all other dates including the end date Thanks
I have used a google form for time worked and synced it with smartsheet. I then have a column on my sheet to work out how many hours have been worked on a particular day using the information supplied on the entry from the google form. For instance if Joe worked 09:00 to 17:00 and entered this on his google form submission…
We have a master project tracking sheet which links cells from several different project sheets. In general, when you link cells, a blue arrow will appear on the left side of the cell. I'm noticing that some of these cells have red arrows instead of blue. Does the change in color mean anything? ISSUE SOLVED Just figured…
How can I change the dates in the gant chart view Month Day Year to Day Month Year? Thank you FJ
My Smartsheet keeps resetting to a seemingly random sort order each time I save. I've manually resorted the sheet using two criteria (the main column--Author--then another column--Title) but when I save and refresh, the sheet resets again. What can cause this?
One of the users of our sheet is randomly losing data he has entered, even after saving it. I went throught the steps given under the FAQ, and that has not helped. Also, his auto-save is set-up through his personal settings, and yet it is not auto-saving. Help!!
How do I schedule repeating appointments on a specific day of the week; Ex: Every Mon at 10:00 First Tue of the Month at 09:00 I did not see the day of the week variable or formula. Thanks Alan Guggenheim