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Sheet Access Report disappeared from User Management
In my System Admin portal I used to have an option in User Management to run a Sheet Access Report. (to clarify, this report shows all the workspaces in our Plan, who the owner is, and lists the assets in each workspace). That option has now disappeared form the menu. Any suggestions as to how to run this report? And info…
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Request to add a Feature to bulk update the users first and last names in Smartsheet
I would like to request that the Smartsheet product team come up with a feature to bulk update users' first and last names in the User Management Console or in the Admin Center. As a Smartsheet subscription admin from Red Hat, I tried to bulk update users who fail to enter their first and last names in their Smartsheet…
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Admin Center | Reporting Enhancements with Filters and Data Selection
It would be great for Admins to be able to create customized reporting through the Admin Center. Ideally, it would be a dream to bring in different types of data and filters - that way you can run a report for exactly what you need. If you have used many ERP reporting solutions, you have this option to drag and drop in…
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Locked out of account
We currently don't use SSO or manage Smartsheet accounts holistically in our enterprise. All users create accounts using their corporate emails themselves. A user who is no longer with the company has a Smartsheet account which we're trying to gain access to as they're the owner of a workspace. I’ve went through the…
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The issue of a picture captcha not displayed on Chinese computers.
Hi, The new users in China connecting for the first time to Smartsheet must check a box and click next. After that it hangs up, looks the issue was linked to the pictures captcha were disabled. May I have to know how to activate pictures captcha display for End-users? Example of the pictures captcha. Many Thanks!
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Allow SysAdmin to reactivate a user with no time limit
I understand that you want to make a "deactivate user" functionality available, so you don't have to transfer any assets if a person leaves. However, by not allowing Sys Admins to reactivate users if they rejoin the company at any time in the future, then your feature seems to be lacking? If someone rejoins, I need to…
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I need help merging 2 accounts
I currently have a paid business account through my employer, but I have recently discovered I have 2 accounts that need to be merged. I realize this is not an "application" question, but a back office one. However, I have not located where I can submit a ticket or chat with someone that can help.
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User list view with "Groups" assigned
I am looking to see if anyone knows of a way to see my entire user list, and see what groups they have been assigned to. It would be much easier to see my entire list of users with a column of groups they belong to vs accessing each group individually to validate users are in t\he right groups. Is there a way to do this…
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Unable to transfer ownership of specific Smartsheet items
I used to be able to click share for a specific sheet and make someone a owner of a specific document. A few weeks back, the "Make Owner" option stopped showing up. Is there a reason this option was removed and what is the workaround?
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Why do I have 2 accounts for one email address, and how do I merge the 2 accounts?
For some reason my smartsheet has 2 accounts for the same email address, one of these accounts I have managed to set up a number of projects and such, but it doesnt reflect on my other smartsheet account…? they have the same email addresses so I am very confused. In addition to this I have now been charged twice of the…
