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User types and true-up page - show all users
Greeting, After moving to the new license model (User Subscription Model) and having to use the 'User types and true-up' page for managing the users I find this page is not very user friendly at the moment. Below some options which would be helpful: 1. There is no option to go to a certain page, there are no clickable page…
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Restrict dropdown options as an option for forms
There should be a way to restrict dropdown options on forms that are external facing that also have internal uses without setting up additional reference or separate internal/external columns. Use cases for our team in particular would be project type and add-ons. We have different customers using different forms on the…
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3 Levels of Hierarchy?
I am building a workspace with 3 separate levels: Master Overview Dashboard, 3+ team dashboards, & 5+ representative dashboards per team. I want the individual representative to be able to input data via a form and have control to edit a few columns. Each rep will "own" the data they input. Only want that data to flow to…
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User clicks Sheet Name in report, takes them to incorrect row on source sheet
The problem: We built a report that pulls information from 6 other sheets in the workspace. When you click on the source sheet hyperlink in our "Sheet Name" column, the system is supposed to take you to that sheet, as well as to the specific row that the report was referencing. While this works for myself and most of our…
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Notification to Admin of Provisional Member Access Granted to a Viewer
In order to manage the people that utilize Smartsheet within our organization we must have some type of "immediate" notification to our Admins when someone who is a Viewer is given access to something that will change them to a Provisional Member. With this immediate notification we will be able to: Educate the user that…
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CONTAINS formula not working
I am trying to count the number of times the number "1" appears in a range using CONTAINS formula. There can be multiples numbers within the same cell seperated by comma. I have tried doing it via a dropdownlist too but its not working. Hoping for someone to help. Thanks
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Anyone currently on the New Subscription Model?
Let me start by saying I have literally read every single Smartsheet article and communication post. I truly understand the plan, but still have questions. I would love to know if any Community members or their organization has transitioned over to the new User Subscription Model (USM) and if you are willing to share your…
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Multi-License Requirement
Has anyone else run into the new requirement in Smartsheet to have anyone you have built a Smartsheet to have a paid account under your license? Smartsheet wants $9,000+ for the users I have built sheets for or assisted on. This is insane. This will be the end of me recommending Smartsheet as a solution for clients.
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contact
I started a Smartsheet trial yesterday. What I really need is to be able to SPEAK to someone personally about this application! There is no contact number available for "trial users". One found on Google does not work. And any email (3) that I was able to find was either unmonitored or no longer active! How can a…
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User Subscription Model Change - Implications on your business?
We're one of the companies that took advantage of smartsheet's free internal editors, meaning staff with a company email address making changes to reports. Now that user type is changing to a paid seat, we'll go from 2 seats to up to 100. That's a big $$ change. Smartsheet has been great, but this pricing change destroys…