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API License - Not tied to user
Hello, We are using API within a larger report and for auditing reasons we don't necessarily want the user's name that built the API to populate every time the job runs. Is there a way to create a license or account with just the API - not connected to an individual/employee? We understand that this may require an…
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Assigning Multiple Resources
I've seen posts going back 3 years that address this subject, and it's little mind blowing that a feature as basic and essential as this does not seem to be possible yet. My team works on multiple projects each day, and each project has at least three different team members assigned to it at once. Without the ability to…
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Sheet Access Report disappeared from User Management
In my System Admin portal I used to have an option in User Management to run a Sheet Access Report. (to clarify, this report shows all the workspaces in our Plan, who the owner is, and lists the assets in each workspace). That option has now disappeared form the menu. Any suggestions as to how to run this report? And info…
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Request to add a Feature to bulk update the users first and last names in Smartsheet
I would like to request that the Smartsheet product team come up with a feature to bulk update users' first and last names in the User Management Console or in the Admin Center. As a Smartsheet subscription admin from Red Hat, I tried to bulk update users who fail to enter their first and last names in their Smartsheet…
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Admin Center | Reporting Enhancements with Filters and Data Selection
It would be great for Admins to be able to create customized reporting through the Admin Center. Ideally, it would be a dream to bring in different types of data and filters - that way you can run a report for exactly what you need. If you have used many ERP reporting solutions, you have this option to drag and drop in…
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Locked out of account
We currently don't use SSO or manage Smartsheet accounts holistically in our enterprise. All users create accounts using their corporate emails themselves. A user who is no longer with the company has a Smartsheet account which we're trying to gain access to as they're the owner of a workspace. I’ve went through the…
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The issue of a picture captcha not displayed on Chinese computers.
Hi, The new users in China connecting for the first time to Smartsheet must check a box and click next. After that it hangs up, looks the issue was linked to the pictures captcha were disabled. May I have to know how to activate pictures captcha display for End-users? Example of the pictures captcha. Many Thanks!
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Allow SysAdmin to reactivate a user with no time limit
I understand that you want to make a "deactivate user" functionality available, so you don't have to transfer any assets if a person leaves. However, by not allowing Sys Admins to reactivate users if they rejoin the company at any time in the future, then your feature seems to be lacking? If someone rejoins, I need to…
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I need help merging 2 accounts
I currently have a paid business account through my employer, but I have recently discovered I have 2 accounts that need to be merged. I realize this is not an "application" question, but a back office one. However, I have not located where I can submit a ticket or chat with someone that can help.
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User list view with "Groups" assigned
I am looking to see if anyone knows of a way to see my entire user list, and see what groups they have been assigned to. It would be much easier to see my entire list of users with a column of groups they belong to vs accessing each group individually to validate users are in t\he right groups. Is there a way to do this…
