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Do you know why Smartsheet 'forgets' my existing subscription?
I subscribed and paid for a yearly Pro subscription this October. Everything worked as usual for 3 weeks, then Smartsheet seemed to forget my account and email address completely. When I tried to sign in after 2 weeks of not using it, it requested me to sign up for the trial again. Nothing else worked with the same email…
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Public Holidays
Hi, When we update our public holidays, it doesn't seem to pull through on project plans that were created 2017. Can someone please advise how we can get smartsheets to automatically update projects plans that were created in 2017 with 2018 public holidays? Please note that I have updated smartsheets with the latest public…
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No Activity Users on User Type Admin Center Report
In the User Type Report or any user report, users are part of your count which impacts your overall cost, for 365 days after their last interaction with an asset. When I run the User Type Reports, I have internal and external users with no "Last Activity" date and the # of assets viewed, commented, edit or created the last…
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Unlicensed user name.
Hello Everyone, I have updated unlicensed user name who's part of our organization. I can see correct name in Admin / User Management however, in PMO tasks it' still showing old name and If I edit assignee I can only see old name, not the new name! I was hoping that as soon as I update name in Admin / User Management it…
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Locking of Columns by Groups
Please add the capability to lock/unlock fields/columns for editing by Group Assignment. While Groups can be assigned with or without editing permissions to a sheet, Columns can only be locked for editing so that only administrators can edit locked columns. Being able to assign permissions that would only allow users in…
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Request to Remove Additional Users from Account
Hello, I am facing an issue with my monthly billing over the past two months. I noticed that my bill increased to $120 instead of the usual $72. It seems that additional users were added to my account, even though I did not request this. I have a plan for 3 users only, and I would like to ensure that my subscription is…
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Sync User Management list with Smartsheet Contact Lists
It would be extremely helpful to have our users' first and last names and email addresses, as listed in the User Management List in the admin portal, synced with available contacts in the Contacts List to input as a contact in the Contact List column type. People are really confused as to why no names automatically show up…
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Business Plan features for a single license
I love Smartsheet's features. When I left my corporate job to strike out as a freelancer, using Smartsheet as one of my primary management tools felt like a no-brainer. Unfortunately there are some features I want to use (e.g., grouping on reports and sheet summaries) that are exclusive to the business plan, which has a…
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Last chance: Mastering marketing prioritization webinar
🔔 Ready to accelerate your marketing? Join our webinar tomorrow, Oct. 29 @ 10:00 a.m. PST! Discover how timeline view on Smartsheet can help you: ⚡ Boost your marketing velocity 📅 Hit deadlines and launch campaigns faster 📈 Drive better customer experiences at scale Sign up today to learn how you can revolutionize your…
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Billing
I have tried to downgrade and/or cancel my account. I've been contacting customer service for months now. The instructions they give me are pathetic, there is not an account icon on the bottom left. Smartsheet continues to close my cases without solving this issue. Perhaps someone who does not work for Smartsheet can help?…