Account and User Management

Change the JIRA account an individual Smartsheet user is connected to
We were in the process of setting up a generic user to create JIRA connector workflows and did not have a user created in JIRA that matched. One of our users mistakenly connected the generic Smartsheet account to his own JIRA account and now we only see his JIRA projects. We've been told the only way to reset this is to…
Group Management Reporting Capability
I would like to be able to run a group report showing all the group names as well as those who are included within the groups.
ServiceNow SaaS licensing integration with Smartsheet
Hello Community, We have successfully established the connection with ServiceNow. However, when attempting to pull user subscriptions from Smartsheet, we encountered an issue where only some users' subscriptions were retrieved, not all. Subsequently, an error occurred indicating:{"errorCode":1013,"message":"The operation…
Smartsheet University Progress Tracking
I would like the ability as an admin to see which of my licensed users have registered for a Smartsheet University course and track progress. Would be great to know who has completed the courses as assigned, and who has not without requiring them to submit their badge.
Adding free-plan users to organization
I am confused about adding free users to the organization. I have a number of full licences, with a number of free accounts collaborating as guests. Some of them have been able to sign up for the free account and they appear in the organization; however, others do not appear in the organization. What could be the reason…
Use generic name for Smartsheet automated notifications that can be easily updated
When I have changes in a number of Smartsheets due to personnel changes (terminations, new hires, promotions) I have to go through a large number of sheets to change the destination address for the notifications. For example, Kathy might be my accounts receivable person. When she changes roles, I need to change the…
Can the sys admin see all workspaces in an account on Enterprise using Control Center?
Trying to understand why the overarching 'sys admin' for an account doesn't have access to see the workspaces which have been created across the account? Is this just limited in the business version but if you upgrade to Enterprise version you can get that insight using Control Center? If the sys admin is responsible for…
Is There any way in Smartsheet were I can display all the Active Project Member on Dashboard????
Is there any way in Smartsheet were I can display all the Active Project Member(Team Members) on Dashboard???? by using any method
I have two accounts and want to keep the one with a current license.
I have two accounts f—2@wisc.edu and f—-.r—-@wisc.edu. My colleague got a license for me under f—2@wisc.edu. Every time I login it is saying that I am using the f—.r—@wisc.edu (which not - I log in using the f—2@wisc.edu). Unfortunately. I tried to combine both accounts but It is not letting me replace one of the email…
Merged: Customize New User Emails
This discussion has been merged.

Account and User Management

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