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Merged: Make updates as an approver
This discussion has been merged.
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Automation Errors - Not going to Correct Approver
Hi everyone, I'm encountering a problem with my workflow automation for system change requests. I have three separate workflows, each corresponding to a different set of manager and director approvals. Expected Behavior: Country X: Manager 1 -> Director 1 Country Y: Manager 2 -> Director 2 Country Z: Manager 3 -> Director…
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Approval / Rejection Reasons
Hello, It would be super useful when an approval is sent out if we could add a drop-down for rejection reasoning. In most cases, them just telling me it is rejected is not as helpful as if, they provided me reasoning. If this is not possible it would be nice to make the comments mandatory.
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Request approval not coming via email
Hello, I have and automation set that request approval. But all those approval request only appear in the Smartsheet ecosystem, nothing coming via email. I need the approval request to come through email. It says in Smartsheet video instruction for approval requests, that not even a license or account is required for…
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Branching Logic for Approval Requests
I'm sure most of us have encountered a conditional approval at some point. Where we need to change something and then it's approved, or if they have comments but the approval is still pending and will need to be resubmitted, etc. Currently the approvals automation only captures values in binary form, yes/no, 1 or 0, option…
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How can i stop the automatic mails but keep the notifications in approval automation workflow
I created an approval automation workflow, if the employee add a request, this request will go to Line Manager for approval via e-mail and a system notification. The line manager wants to approve the request via the notification but not from the E-mails, because LM will have lots of mails. so how can I stop the smartsheet…
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What if an approval is conditional?
The "Request an Approval" automation is so black and white, it's either approved or it's not. Our executives' approval is, more often than not, conditional. It's hardly ever a black-or-white answer. What is the most efficient way to record the approval response? Option 1 (current): Request an Approval. If denied, send an…
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Split contacts to multiple columns.
In my sheet, I have multiple contacts in one cell. I would like to AUTOMATICALLY spread these contacts across multiple columns in the same row, so that each column has one single contact. The reason I want this is to send approval requests to each contact. (Currently, I can only send approval requests to all the approvers…
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Approval workflows | Missing approval button in the approval email
Dear Smartsheet Community, We created an approval workflow that was working well. Recently, we noticed that when an approval request is triggered, the YES and NO buttons in the approver email are missing. Initially, we suspected this might be due to the new Outlook system, but our tests ruled this out. Has anyone…
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Why are there 2 emails that are sent out when using these Request Approval Automations.
Hi all, I have an issue where I have 2 automations. One is an initial request for approval and the other is a reminder email with the option of also approval in the reminder email. After responding to either, I wanted to send an acknowledgement email saying that we got your response, but the email is sending twice when you…