User Subscription Model / Premium Apps

Erin Kim

How is everyone handling the lack of reporting on premium app use while provisioning / deprovisioning users?

When you go through the true up, we can move owners/ members to viewers but what is happening to all the premium app builds. We can SEE the count of sheets, reports and dashboards they own but nothing about the premium apps. And to sit and scroll through 500+ dynamic views and 500+ data shuttles is a nightmare when you can not export the data…. Half the time support says to transfer the builds before a user leaves but with what about the ones missed, what about the immediate terminations. When you use SSO, security wise no one else will be logging into that account— then what.

When you have 15,000+ users as a system admin you should just see on the user reports what apps they have built and have the option to mass transfer.