Best Of

Hi @Julie Becker,

I'm happy to help clarify my role - Community posts in general categories (such as this) are intended for member-to-member communication and collaboration. My team helps moderate these to ensure our wonderful members stay in line with our Community Guidelines.

When I see comments that are requesting a response from Smartsheet, I help direct customers to provide their feedback in a location where it will be reviewed by the Product team (the related thread in either Product Announcements or Product Ideas). Posting in these locations means that you will be notified of any additional communication. You can of course always submit feedback through the form found here or in the application using the bullhorn icon.

Speaking directly to your question about the Sheets Folder change in behaviour, the announcement post linked has some of the reasoning identified but I can clarify a few extra bullet points.

Prior to the change, we found that:

• Customers identified that the Sheets folder had become an overwhelming disorganized repository with a mix of useful/not useful assets, some owned, some shared without structural clarity.
• The Sheets folder was confusing new customers conceptually: why is there a separate folder outside of workspaces? What goes there, why, and when? 
• The name of "Sheets" is confusing as it may contain other types of assets.
• If the sheets folder became too large, in some instances it caused slow loading times in sheet-picker windows.

This change is intended to help with organization and load times:

• Associating assets with a workspace means that when restoring items from the Deleted Items folder, the item will go back to the original workspace.
• Improving sheet-picker load times.
• Creating assets in-context of a solution, instead of through disjointed, scattered assets, helps with clarity for new users. 
  • Collections are built on structured workspaces.
    

There are likely many more reasons than this and future plans I personally do not have visibility into, but I hope this helps bring some additional clarity. I do understand that change is hard and adjusting our behaviour towards something this widely used will always generate feedback - that feedback should definitely be heard and is taken into account.

My hope is that by pointing the members on this thread to the right place, we are doing exactly that: ensuring your feedback is being heard while also ensuring that you receive an alert with any future content or information for concerns that are important to you.

Thank you!
Genevieve

Yes I have also recently seen this screen and have contacted Tech support.

I experience this issie using a Mac computer running the smartsheet app signed into the Europe region

The temp fix i found is

Sign in via a web page ie Chrome in my case.

If you get the same error try via an incognito web browser. If that works then go back to your web browser and delete cache.

I still have a case number fpr this issue that I'll follow up on again as it's gone silent on the SS Tech support side?

However based on my communication with it is a known issue with the aapp only when signed in to the Euro region.

Regards Brindles