Why are my Blueprint Summaries blank?

aquan

Hi All,

We recently started using Smartsheet CC. We had 5 blueprint summaries created and they're all working fine. I wanted to add a new column to one of my blueprint summaries, but when I went through the Blueprint Builder, the blueprint summary section now has blanks for sheet selections when just yesterday the 5 blueprint summaries with data field selections were populated. The summaries still appear to be working, but I can't add additional columns through the blueprint builder. Hoping someone has had this issue before and I made a mistake somewhere.

Thanks in advance for any advice!

Andrée Starå

Hi @aquan

I hope you're well and safe!

It could have something to do with the recent outage, so I'd recommend having a look again later in the week, and if it looks the same, then you could reach out to Support.

Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Ayelet Weiner

We escalated our ticket this morning since we're also having the same issue with our summary sheets. If I were you, I'd double check any recently provisioned projects. We started getting errors after provisioning a project stating that "Reporting: couldn't find summary data in the template" and "Summary Reporting: no summary report for sheet: '{Template Sheet Name}".

In addition to that issue:

I can't edit our blueprint config. When I try it's saying that no templates are included. I've already confirmed that the blueprint template folder exists.

Control Center is stating that I don't have Admin permissions on the source folder, but I'm the owner.