Failed to Load Request error when adding Shortcut from DropBox to Dashboard

bmendoza

When trying to add a shortcut on a SmartSheet Dashboard to a PDF in DropBox, we are getting the error "Failed to load request." We do this all frequently. There are a few files we added last week that are still available and we can reattach. However, any other files are not attaching. Is there a SmartSheet or Drop Box issue?

Andrée Starå

Hi @bmendoza

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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