Artificial Intelligence is making a lot of headlines lately. Here at Smartsheet, we’ve been leveraging AI to help customers for a while now, and we’re pretty excited about how we can use generative AI to enable our customers to be more efficient, creative, and empowered to eliminate a lot of the manual tasks associated with collaborative work. In this post, I’ll cover how we’re approaching AI at Smartsheet, with a particular focus on new generative technologies, like ChatGPT and DALL-E.
Using AI to solve customer problems is not a new idea for us here at Smartsheet. Our customers are already benefiting from it everyday - whether through the recommendations AI that powers ‘Suggested Items’ on the Home Page or the advanced image recognition AI that extracts all sorts of information from every image in Brandfolder, Smartsheet’s platform for Digital Asset Management. We’re even building custom AI models for customers to automatically detect things like logos to make their content processes even more efficient.
What is new is the class of powerful AI models, called foundation models, that can generate content largely indistinguishable from content created by humans. It’s these foundation models that are defining a new era of AI by helping humans perform a wide range of tasks with greater efficiency than ever before because they can generate content. Continue Reading.
