Data Shuttle Error Message

Paige_Hamby · 06/02/23

I realized a few of my shuttles were completed with errors and they all have the same error message of "Unable to add rows to target sheet : UNKNOWN: The specified key does not exist." but I'm unsure how to fix this error? I tried reselecting the target sheet, but it already seemed to be looking in the correct area.

marc4 · 06/02/23

You are not the only one. It is an error with Smartsheet's backend to AWS S3. I hope they fix it soon.

/marc

Paige_Hamby · 06/02/23

@marc4 oh interesting. I haven't heard anything about that. Could it be that even if it's only happening to some of my shuttles and not all? Do they have anything about that anywhere?

marc4 · 06/02/23

Same here, I have over 40 shuttles and only 3 are having this problem. No word back from SS.

/marc

Genevieve P. · 06/05/23

Hi @Paige_Hamby and @marc4

Support received a few similar tickets where certain Data Shuttle workflows were returning an error on June 2nd. This has now been resolved so you shouldn't be receiving any errors; if you still are, please continue to follow-up with them in your tickets with additional information.

Thanks!

Genevieve

Data Shuttle Error Message

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