incorrect routing of workflow delivery alerts

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Change in ownership, but the creator of this sheet is still being pinged. Aside from "save as new" under new owner account, any suggestions to correct this routing?

Thanks

Answers

  • Kleerfyre
    Kleerfyre ✭✭✭✭✭✭
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    Did you transfer ownership of the sheet? Also, if you have any automations, you will want to edit each one to make sure it isn't sending to the old owner.

    Jonathan Sanders, CSM

    "Change is always scary because it is unknown, but facing the unknown is what makes us stronger."

  • scot tupper
    scot tupper ✭✭✭✭
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    @Kleerfyre yes I did transfer ownership, and your suggestion to edit each automation, is that a bug or by design?

  • Kleerfyre
    Kleerfyre ✭✭✭✭✭✭
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    It depends on how the automation was set up. If it was set to send to a specific person, that will not change no matter ownership or changes of ownership. If it was set to send to owner, then you will just need to verify that it didn't carry over the old owner.

    Jonathan Sanders, CSM

    "Change is always scary because it is unknown, but facing the unknown is what makes us stronger."

  • scot tupper
    scot tupper ✭✭✭✭
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    The automation is sending an email via a contact list. The owner is being pinged in this case because the person that the notification is being sent to does not have access to the sheet. Another fun fact, the original owner was not the most recent person to modify this automation. Thanks


  • Genevieve P.
    Genevieve P. Employee Admin
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    Hi @scot tupper

    Based on the Trigger of your workflow, the email will be "from" either the person who created the trigger (e.g. the person that selects whoever is Assigned) or the Sheet owner (if multiple rows are assigned at the same time).

    Here's a Help Article that goes through who appears as the sender of the email: Overview of automated notifications sent via Smartsheet

    Some testing you can do is create a Duplicate of the workflow (and delete the original one), if that helps. You may also want to add your voice and vote on this Product Idea: From email name for Smartsheet automations

    Cheers,

    Genevieve