Does anyone know why a link to an attachment would expire in 14 days instead of 30?
We have created automation to generate a document based on a submitted request. Automation then sends an email with link to our case queue to be parsed out to the appropriate people. Everything I can find on attachment links indicates they expire in 30 days or when accessed 100 times.
Our attachment links expired in 14 days. Does anyone know how we can prevent this from happening? They have not been accessed at all.