How to delete/transfer existing JIRA connector workflow which was created by EX team member

Kumaraswamy S

For one of my existing intake process, we have connected the same with Jira board using JIRA connector and now the connector is not working and person who created has also left organisation. I am not able to create another workflow for the same sheet as its restricted and i am not able to delete the existing workflow as well since i don't own that workflow. Can you please suggest any resolution to this issue?

Mangesh W

Hi Kumaraswamy,

Try checking with your Smartsheet admin, based on settings administered by your admin they might have either owner or admin permissions to the sheet and they might be able to provide you the edit or higher access to the sheet.

If the sheet wasn't shared by the previous employee to anyone else then i am afraid data might not be accessible anymore.