"Workflow Timing Unavailable" Error Message

MirandaLang

I am trying to set an automation to alert a contact weekly that there have been changes to certain rows, essentially I want to avoid multiple alerts and just have them sent once a week with all rows that were changed but it is not allowing me and pops up with the error message "Workflow Timing Unavailable". Is this not possible or am I setting up the workflow incorrectly?

Paul Newcome

Ok. So when you are using a {{Placeholder}} to insert row data, you have to have the trigger set to run immediately. If you are running it in a way that can group multiple rows together, it won't know which row to pull the {{Placeholder}} data from, so Smartsheet doesn't allow it.

Paul Newcome

Are you able to provide screenshots?

MirandaLang

Let me know if I can provide any additional images!

Paul Newcome

Ok. So when you are using a {{Placeholder}} to insert row data, you have to have the trigger set to run immediately. If you are running it in a way that can group multiple rows together, it won't know which row to pull the {{Placeholder}} data from, so Smartsheet doesn't allow it.

MirandaLang

Ah I see, that makes sense! Thank you!

Paul Newcome

Happy to help. 👍️