User access, delete and reinstate?
Hi all,
I have recently had an issue where a colleague couldn't gain access to their SS account so I deleted the user in admin centre and created them as a new user using a different email address. That worked and got them into the account. I then tried to change the primary email address to the previous original email and the message "Email address is already associated with another Smartsheet account" pops up?
The original email addresses account has been deleted therefore its not associated so how do I rectify this?
Answers
-
Hi Rob,
Have had this same error. Not sure the below will work for you since the original account was deleted. If this doesn't work I would reach out to support.
MARLANA KALINOWSKI
Sr. Business Analysts / Smartsheet Solutions
National Pharmacy Services | Genoa Healthcare
-
Thanks Marlana unfortunately this doesn't resolve it so I need to raise a ticket by the looks of things.
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 63.4K Get Help
- 394 Global Discussions
- 213 Industry Talk
- 449 Announcements
- 4.6K Ideas & Feature Requests
- 141 Brandfolder
- 132 Just for fun
- 131 Community Job Board
- 453 Show & Tell
- 30 Member Spotlight
- 1 SmartStories
- 293 Events
- 35 Webinars
- 7.3K Forum Archives