WorkApps - do viewers need a Smartsheet Account
I have just shared my WorkApp with an individual who does not have a Smartsheet account. They had to create an account to view the WorkApp. Is there a way around that?
Best Answer
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That sounds like it's working as intended.
The one you're sharing with must have a paid Smartsheet Account, or you would need to have either Smartsheet Advance or a Collaboration Pack. (They would need accounts for the two last options, but they don't need to be paid.)
Make sense?
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Answers
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Hi @PeggyLang
I hope you're well and safe!
No, because Smartsheet has to know who it is to determine the access granted.
Make sense?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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'No,m'?
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Haha! It should be no.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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So it might appear that I have a setting not set correctly when creating my WorkApps. One of the individuals whom I had granted edit access in the WorkApp was unable to view said WorkApp unless they created an account.
Unless when they clicked the link, SS recognized there was no account and 'asked' if they wanted to create an account?
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That sounds like it's working as intended.
The one you're sharing with must have a paid Smartsheet Account, or you would need to have either Smartsheet Advance or a Collaboration Pack. (They would need accounts for the two last options, but they don't need to be paid.)
Make sense?
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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@Andrée Starå I just paid for the collaborator Pack and my users are not able to view the calendar app inside or workApps. What am I doing wrong? How must I set up this access?
Thanks,
Alex
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