Dynamic View - details pane multi-line text field incorrectly reformats after save

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jb123
jb123 ✭✭
edited 10/23/23 in Add Ons and Integrations

I'm using dynamic view. On the Details panel we use a "RESOLUTION" data field as multi-line text field. It shows correctly when blank but converts to single-line anytime there's text and it's saved. seems like a bug.. anyone else have this?


"RESOULTION" field showing correctly (without text) as a multi-line field


entered text but haven't saved yet


once saved. formatting is incorrect


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Answers

  • Genevieve P.
    Genevieve P. Employee Admin
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    Hey @jb123

    I have to admit I haven't seen this before! As long as the field is a Text/Number field, and you have it set as multi-line in your Details Panel Settings tab, it should stay as multi-line in your Details Panel after saving data.

    For example, here are my settings:

    And here you can see the same amount of text both before and after Save:

    After:


    Since I'm unable to replicate what you're seeing, would you mind trying some initial troubleshooting steps:

    • Try a different browser
    • Test removing that field then adding it in again with the specifications
    • Test creating an entirely new Dynamic View from that sheet

    Thanks!

    Genevieve