if i want to use document builder this is what's happening on my smartsheet



  • Genevieve P.
    Genevieve P. Employee Admin

    Hey @Lukas Ferreira

    Is this still happening today? If so, here are some initial troubleshooting steps to try:

    • Try signing out of all instances of Smartsheet and signing back in again
    • Test if this is happens in a different browser
    • Test if this happens when connected to a different network
    • Test if this happens on all other sheets or just this one sheet
    • Try creating a Copy of the current sheet (with Save as New) and test on the new copy

    If none of this has been able to help you generate a document, please do reach out to Support with a list of all the steps you tried above and the Sheet URL. They'll be able to work through this with you in a private channel.

    Thank you,