Increase character limit on email automations

It would be very helpful if you increased the character cap for emails sending from automations. Along with rich text formatting, my other submission, this would greatly improve our workflows by letting others draft and send emails that they'd normally have to send via mail merge.

Sign in to vote!

Find more posts tagged with

Idea Submitted

Comments

Riana

Hope and believe all are well with in this new year of 2024.I have an issue that I am struggling with and that is the Animation workflow alert someone massage body that can only take 2000 characters per massage. Is there any way we can increase the number of characters per massage?

Regards

Riana

Good Day Swilliams

Is this Idea being investigated as I have not received any feedback yet on this Idea. please do elaborate on the investigation?

Regards

Riana

MaryMc

We are beginning to use workflow to notify applicants of awards and need to provide some very specific information should they accept the award. We are having to be very creative in our writing to get out what we need within the character limits. An increase in character limits would greatly benefit us and likely others!

Thank you!

CAS the CSA

For my clarification, has putting the desired body text into a cell and referencing the cell in the workflow text not resolved this? We've produced some fairly lengthy notifications this way but I haven't actually done a character count.

CAS the CSA

I just ran a test for you

with this in the workflow body

character count of column 1 : {{len 1}}

text of column 1:

character count of column 2 : {{len 2}}

text of column 2:

I received this email, over 8000 characters

CAS the CSA

whoops, forgot. this is what the relevant section of the spreadsheet looks like

essentially recreating a very rudimentary mail merge

we put our body text in the cells in =" " and make them into column formulas

then in our workflows we add {{ }} fields for columns that have unique data to the row

if the specific data is also too large on the character count I make a helper column that merges all the data from the pertinent columns into one chunk

I can't share what we actually put out but it looks a bit like…

[SUBJECT LINE]

{{subject helper column}} ie. ="[Project Name]@row+" "+"Update"

[NOTIFICATION BODY TEXT]

Good afternoon {{name column}},

ie. ="text1"

column formula up to 4000 char

ie. ="start date: "+ [start]@row+char(10)+"assigned to: "

+ [assigned]@row+char(10)+"due date: "+ [due]@row

column formula I don't know the limit

ie. ="text2"

column formula up to 4000 char

thank you kindly,

CAS the CSA

we haven't had a notification too long to go out yet

After thought: If having the massive amount of body text in columns bogs down your main sheet I recommend putting in a trigger that, when a notification is due, copies the row to a dummy notifications sheet that has the additional x number of notification helper columns added at the end. I also recommend you write a workflow to auto delete those copied rows from the dummy sheet after they have aged for however long based on the new created date.

sholmes

The limit of 2000 is not enough at all with that including spacing. With all the technology and good features, you say you have, there has got to be a quick way to increase this to help make this work for typical business needs?

Jason Tiller

Please increase the character limit for the automated email/notification trigger. Along with incorporating Rich Text, as I previously posted on another forum, this would allow us users to use Smartsheet as we need.

Quick Links

Trending ideas

Resource Management Plan Settings in Control Center - add Client and Project Code fields
In the Resource Management Plan Settings in Control Center, there is no way to link the Client and Project Code fields even though they are not Custom fields and part of the first 3 fields you enter when creating a new project. I can't select them in the Custom Resource Management Information Fields because they are not…
WorkApp Analytics
I’d like to see user analytics for WorkApps. I’ve checked the user report available in the Collaborator Pack, but it only shows how many times someone has clicked into the WorkApp each month. I’d like to know: Which resources (dashboards, sheets, forms, etc.) are getting the most traffic? Where are people spending their…
Sheet Icon Color Consistency
The 'Sheet' icon appears purple in the left navigation but blue within the sheet, creating inconsistency. Aligning icon colors across the platform would improve clarity and simplify user training. Please standardize the icon color to enhance user experience and reduce confusion during onboarding.