Automations Stopping

Tina Rustvold

I have experienced several different, random, automations stop working for no reason for random individuals. Triggers etc do not change and yet they just stop firing for some users and not for others. Is there any kind of bug we should troubleshoot within our systems or do we need to 'reset' the automation somehow to get it firing again? The one in question is just based on a check box with one excluded status condition. Any suggestions?

zealvert

Dear @Tina Rustvold - unfortunately it's difficult to ascertain such issues until we study each workflow carefully.

However, you could perform the following checks to see if it helps:

1. In the case of multiple workflows, the events that trigger those workflows should not be identical. Further, the workflow triggers should be robust enough to cover each desired row.
2. If your workflows have condition paths, then please note that the leftmost will be executed first, and then the very next (right) one, and so on.

Hope this helps. Please feel free to discuss it further if required.