Workflows getting disabled automatically

Mohammed Sabri

Hi Smartsheet and @Genevieve P. ,

We have been using cell change automation flow in our sheet, there are 4 columns namely Pre-Rbm/bm approval, pre - sales head approval, pre- marketing head approval, pre finance treasury approval, these columns are suited as trigger in my workflow, the columns that i mentioned above can have the cell values like Approved,Declined,Submitted . So,whenever the cell values changes in the column that will be considered as a change and it is triggered, By triggering this , we are changing the cell value in the "Event Request Status" column like waiting for rbm approval.

so, when this change happens , the status has been updating in the event request status column, its working fine for sometimes, sometimes working not.(automation workflow disabled by system) its getting disabled automatically.

the triggers that i used above, also being used for some other workflow, but the condition are not same.

So, i need to find the root cause of this issue and need your help to fix this.

someone , please do that.

Thanks

Andrée Starå

Hi @Mohammed Sabri

I hope you're well and safe!

Do you get an error message? What does it say?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Mohammed Sabri

Hi @Andrée Starå ,

This is the message i got through mail ,

Note : 1 EventRequests Process is our sheet name.

Waiting for your response,

Thanks.

Andrée Starå

@Mohammed Sabri

Happy to help!

Ok. You have to find what's causing the loop. Try turning off one workflow at a time and see what makes a difference. Is your screenshot showing all Workflows?

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!