Salesforce smartsheet connector Issue

Manoj Sai Puvvada

I'm encountering an issue with the Smartsheet Salesforce connector, specifically with the bi-directional functionality. Despite having the appropriate permissions and successfully creating a workflow, I'm unable to view any data within Smartsheet. However, when utilizing the uni-directional connector (Salesforce to Smartsheet) for the same workflow and utilizing identical steps and objects, the data is visible in Smartsheet. I would appreciate assistance in resolving this discrepancy.

Andrée Starå

Hi @Manoj Sai Puvvada

I hope you're well and safe!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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