Bridge and ServiceNow for new row

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I am clearly missing something…
Overall simple workflow

New row in Smartsheet is added —> create a record in ServiceNow. I can get it all to work just as I want it if I define the row. However, I don't know how to define a row that doesn't exist, yet. Any help with this would be greatly appreciated.

Answers

  • Brian_Richardson
    Brian_Richardson Overachievers
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    Hi - trigger this workflow when a row is added, then you can get the row ID that was added from {{runtime.event.id}}

    You can setup a trigger by exiting the workflow, click Integrations…Smartsheet…Triggers.

    BRIAN RICHARDSON | PMO TOOLS AND RESOURCES | HE|HIM

    SEATTLE WA, USA

    IRON MOUNTAIN